Frequently Asked Questions
Everything you need to know about the world's rarest and warmest fiber.
What is Qiviut and where does it come from?
Qiviut is the soft underwool of the Arctic Muskox. It is gathered naturally during the spring molting season and is known for being eight times warmer than wool and softer than cashmere.
How should I care for my Qiviut garments?
To maintain the integrity of the fibers, we recommend hand washing in lukewarm water with a mild shampoo or wool-specific detergent. Lay flat to dry; never use a dryer or bleach.
Does Qiviut shrink or felt like traditional wool?
No, Qiviut does not shrink in any water temperature and will not felt. It is an extremely stable fiber that maintains its shape and softness for decades when cared for properly.
How long does shipping take for international orders?
We ship globally. International orders typically arrive within 7-14 business days via tracked carbon-neutral shipping, depending on customs processing in your country.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Due to the artisanal nature of our products, we provide a full refund or exchange upon inspection.
Are your harvesting processes sustainable?
Absolutely. We partner exclusively with Arctic communities that practice ethical, sustainable gathering methods, ensuring the well-being of the Muskox population and the preservation of the ecosystem.